Returns and Exchanges

At RumBehavior, we want you to feel just as confident about your order as you do when you slip into your favorite piece. While most things we create are made to be loved for life, we know sometimes returns or exchanges are needed. Here’s how it works:

What’s Eligible: Only certain items can be returned or exchanged. Check the product description first, and if you’re not sure—just ask us through our Contact Page or send an email to info@rumbehavior.com.
Condition Matters: To get your refund in full, your item must come back to us exactly as we sent it—new, unused, with tags and packaging still intact.
Reduced Refunds: If an item that was sent in brand-new condition comes back used, damaged, or missing pieces, your refund will be reduced to reflect the change in condition.
Shipping: Buyers are responsible for shipping costs on returns and exchanges.

How to Start a Return or Exchange

Simply reach out through our Contact Page or send an email to info@rumbehavior.com within 7 days of receiving your order, and we’ll walk you through the next steps. Easy as that.

Refund Method & Processing Time

Approved refunds are issued back to your original form of payment unless otherwise noted. In some cases, we may also offer store credit if that works better for you. Please allow 5–14 business days after your item has been received for refunds or exchanges to be processed.
(Processing times may vary depending on whether your item is fulfilled by Rum Behavior or a vendor partner, as additional review and approval time may be required.)

Final Sale Items

Some things are meant to be yours forever. That means custom pieces, swimwear, intimate apparel, and anything marked “Final Sale” can’t be returned or exchanged.

Vendor-Fulfilled Items

Some products available on Rum Behavior are shipped directly from our vendor partners. These items follow the same general return standards listed above, with one difference:

If an item arrives incorrect or damaged, buyers must notify us within 7 business days of delivery via email at info@rumbehavior.com or through our Contact Page.
Eligible returns must be unworn, unaltered, and in their original packaging with tags still attached.
Vendor-provided shipping labels will be issued for approved vendor returns. RumBehavior returns do not include shipping labels and must be sent back using the buyer’s chosen carrier.

Please review the product description carefully, as these items may have different return/exchange guidelines than Rum Behavior’s handmade pieces.

Damaged or Missing Items

We always want your order to arrive safe and sound. If your package shows up damaged, please let us know right away.

Photo Proof Required: To process a damaged item claim, we require clear photos of the damage to both the item and the packaging.
No Photo Evidence: Unfortunately, without photo evidence, we cannot issue a refund or replacement.
Timeline: Claims for damaged or missing items must be reported within 7 days of delivery through our Contact Page or by emailing info@rumbehavior.com.

This policy helps us work quickly with our shipping partners and ensures fairness for all our customers.

Quick FAQs

Can I return my item?
Some items are eligible for returns and exchanges. Check the product description or reach out to us via the Contact Page or at info@rumbehavior.com if you’re not sure.

How long do I have to decide?
You have 7 days from the day you receive your order to contact us about a return or exchange.

What condition should my item be in?
It has to come back just like it arrived—new, unused, with tags and packaging. If it’s been worn, damaged, or missing pieces, we can still process it but your refund will be reduced.

Who pays for shipping?
Return and exchange shipping costs are the buyer’s responsibility unless otherwise specified by a vendor.

When will I get my refund?
Refunds are issued back to your original payment method (or store credit if you prefer). Please allow 5–14 business days after your item has been received for the refund to process.

What items are final sale?
Custom pieces, swimwear, intimate apparel, and anything marked “Final Sale” can’t be returned or exchanged.

What if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery with photo evidence of the damage (item + packaging). Without photo proof, we cannot issue a refund or replacement.